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Get Swift Help from Your IT Department

Business Technology | June 22, 2012

We have all experienced our computer crashing. We will be in the middle of an email or a report and everything will shut down. What about when your computer starts freezing or is functioning at a snails pace? These computer problems can restrict our ability to finish our work, so you have to call on the IT department for help. This is often a daunting task.

It can be difficult to communicate with your IT department. It can seem like they speak a different language, and trying to describe the situation you experienced with your limited knowledge can make you feel ignorant. Particularly if the solution is “Turn it off, wait a minute, and turn it back on again.” For reasons unknown, this seems to be the solution much too often.

In order to make this interaction easier for you and your IT professional, you can follow these tips. They will also help speed up the process of getting a solution.

No Reason to be Intimidated

Just because they are extremely knowledgeable in the realm of computers doesn’t mean you should stumble your way through your explanation of the issue. You might be using the correct lingo, but if you are too intimidated to describe it well, the problem won’t get fixed. You might even learn something about computers if you keep the communication going.


IT professionals love it when you take screen shots. They need to know what exact steps made this happen, and if you got any funky numbers or error messages. They want to see those especially. While it may not mean anything to you, it can point IT professionals to the issue at hand so they can solve it sooner.

A Written Report

If you find that every time you do a specific thing you experience an issue, write it down. Each time the same problem occurs, make a note of the programs you had open and the error message you got. IT professionals want to know the full extent of what they are dealing with to seriously fix your problem.

Hopefully these tips will help you next time your pc crashes and you need to work with your IT department. Effective and clear communication is the most efficient way to get you back on your feet and working.



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