{"id":686,"date":"2012-12-12T19:23:33","date_gmt":"2012-12-13T03:23:33","guid":{"rendered":"http:\/\/blog.nexthop.ca\/2012\/options-if-you-want-live-chat-on-your-website\/"},"modified":"2012-12-12T19:23:33","modified_gmt":"2012-12-13T03:23:33","slug":"options-if-you-want-live-chat-on-your-website","status":"publish","type":"post","link":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/","title":{"rendered":"Options If You Want Live Chat On Your Website"},"content":{"rendered":"<p><p>You want to make it as easy as possible for your customers to communicate with your organization. You\u2019d like your customers to have a fast and simple way to contact your small business if they have questions or inquiries about a product or service. Maybe, then, it is time to install a live-chat application on your business\u2019s website.<\/p>\n<p><strong>Anyone home?<\/strong><\/p>\n<p>Recently, Ivana Taylor wrote an <a href=\"http:\/\/kbit.co\/live-chat-business\">article<\/a> for the American Express OPEN Forum about live chat and how it can make a company more available to consumers. Have you ever walked around a department store looking for an employee to answer your question? It\u2019s aggravating. With live chat, your customers won\u2019t have that encounter when visiting your website. They can ask you a question and get the response right away.<strong><\/strong><\/p>\n<p><strong>Live chat apps<\/strong><\/p>\n<p>There are many tools you can use for live chat that are both powerful and affordable. One simple app is called Olark\u2019s live chat tool. Its simple design makes it simple to use, but it doesn\u2019t have a lot of extra features. A few others that are a bit more robust are LiveChat.com, SnapEngage, and LivePerson. These allow business owners to use their mobile devices to live chat, which could be helpful if you aren\u2019t always in front of a computer.<strong><\/strong><\/p>\n<p><strong>The trend<\/strong><\/p>\n<p>The reason this trend seems to be growing is that is can give a company an edge over a competitor. Additionally, it can instill confidence in the consumer and help build a long lasting relationship.<\/p>\n<p>><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p> You want to make it as easy as possible for your customers to communicate with your organization. You\u2019d like your customers to have a fast and simple way to contact your small business if they have questions or inquiries about a product or service<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-686","post","type-post","status-publish","format-standard","hentry","category-business-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Options If You Want Live Chat On Your Website | Next Hop Solutions<\/title>\n<meta name=\"description\" content=\"Options If You Want Live Chat On Your Website. Check out our IT blog for the latest news, updates and resources in the world of information technology.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Options If You Want Live Chat On Your Website | Next Hop Solutions\" \/>\n<meta property=\"og:description\" content=\"Options If You Want Live Chat On Your Website. Check out our IT blog for the latest news, updates and resources in the world of information technology.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/\" \/>\n<meta property=\"og:site_name\" content=\"Next Hop Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NextHop-Solutions-Inc-178242158858401\/\" \/>\n<meta property=\"article:published_time\" content=\"2012-12-13T03:23:33+00:00\" \/>\n<meta name=\"author\" content=\"FirstPage Marketing\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@NextHopSolution\" \/>\n<meta name=\"twitter:site\" content=\"@NextHopSolution\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"FirstPage Marketing\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/\"},\"author\":{\"name\":\"FirstPage Marketing\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/#\/schema\/person\/4b874f1cc6154d00fdb435a6c6d27a29\"},\"headline\":\"Options If You Want Live Chat On Your Website\",\"datePublished\":\"2012-12-13T03:23:33+00:00\",\"dateModified\":\"2012-12-13T03:23:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/\"},\"wordCount\":267,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/nexthop.ca\/it-news\/#organization\"},\"articleSection\":[\"Business Technology\"],\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/\",\"url\":\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/\",\"name\":\"Options If You Want Live Chat On Your Website | Next Hop Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/nexthop.ca\/it-news\/#website\"},\"datePublished\":\"2012-12-13T03:23:33+00:00\",\"dateModified\":\"2012-12-13T03:23:33+00:00\",\"description\":\"Options If You Want Live Chat On Your Website. Check out our IT blog for the latest news, updates and resources in the world of information technology.\",\"breadcrumb\":{\"@id\":\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/nexthop.ca\/it-news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Options If You Want Live Chat On Your Website\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/#website\",\"url\":\"https:\/\/nexthop.ca\/it-news\/\",\"name\":\"Next Hop Solutions\",\"description\":\"IT News\",\"publisher\":{\"@id\":\"https:\/\/nexthop.ca\/it-news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/nexthop.ca\/it-news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/#organization\",\"name\":\"Next Hop Solutions\",\"url\":\"https:\/\/nexthop.ca\/it-news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/nexthop.ca\/it-news\/wp-content\/uploads\/2019\/10\/NHS182-RGB-Logo-WEB-LG.png\",\"contentUrl\":\"https:\/\/nexthop.ca\/it-news\/wp-content\/uploads\/2019\/10\/NHS182-RGB-Logo-WEB-LG.png\",\"width\":785,\"height\":167,\"caption\":\"Next Hop Solutions\"},\"image\":{\"@id\":\"https:\/\/nexthop.ca\/it-news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/NextHop-Solutions-Inc-178242158858401\/\",\"https:\/\/x.com\/NextHopSolution\",\"https:\/\/ca.linkedin.com\/in\/nexthopsolutions\",\"https:\/\/www.youtube.com\/channel\/UC7smgon3p34B39CpnR6JzvQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/#\/schema\/person\/4b874f1cc6154d00fdb435a6c6d27a29\",\"name\":\"FirstPage Marketing\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/nexthop.ca\/it-news\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6cd491c7e05a170cc2202b3df18c516b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6cd491c7e05a170cc2202b3df18c516b?s=96&d=mm&r=g\",\"caption\":\"FirstPage Marketing\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Options If You Want Live Chat On Your Website | Next Hop Solutions","description":"Options If You Want Live Chat On Your Website. Check out our IT blog for the latest news, updates and resources in the world of information technology.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/","og_locale":"en_US","og_type":"article","og_title":"Options If You Want Live Chat On Your Website | Next Hop Solutions","og_description":"Options If You Want Live Chat On Your Website. Check out our IT blog for the latest news, updates and resources in the world of information technology.","og_url":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/","og_site_name":"Next Hop Solutions","article_publisher":"https:\/\/www.facebook.com\/NextHop-Solutions-Inc-178242158858401\/","article_published_time":"2012-12-13T03:23:33+00:00","author":"FirstPage Marketing","twitter_card":"summary_large_image","twitter_creator":"@NextHopSolution","twitter_site":"@NextHopSolution","twitter_misc":{"Written by":"FirstPage Marketing","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#article","isPartOf":{"@id":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/"},"author":{"name":"FirstPage Marketing","@id":"https:\/\/nexthop.ca\/it-news\/#\/schema\/person\/4b874f1cc6154d00fdb435a6c6d27a29"},"headline":"Options If You Want Live Chat On Your Website","datePublished":"2012-12-13T03:23:33+00:00","dateModified":"2012-12-13T03:23:33+00:00","mainEntityOfPage":{"@id":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/"},"wordCount":267,"commentCount":0,"publisher":{"@id":"https:\/\/nexthop.ca\/it-news\/#organization"},"articleSection":["Business Technology"],"inLanguage":"en-CA","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/","url":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/","name":"Options If You Want Live Chat On Your Website | Next Hop Solutions","isPartOf":{"@id":"https:\/\/nexthop.ca\/it-news\/#website"},"datePublished":"2012-12-13T03:23:33+00:00","dateModified":"2012-12-13T03:23:33+00:00","description":"Options If You Want Live Chat On Your Website. Check out our IT blog for the latest news, updates and resources in the world of information technology.","breadcrumb":{"@id":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/nexthop.ca\/it-news\/options-if-you-want-live-chat-on-your-website\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/nexthop.ca\/it-news\/"},{"@type":"ListItem","position":2,"name":"Options If You Want Live Chat On Your Website"}]},{"@type":"WebSite","@id":"https:\/\/nexthop.ca\/it-news\/#website","url":"https:\/\/nexthop.ca\/it-news\/","name":"Next Hop Solutions","description":"IT News","publisher":{"@id":"https:\/\/nexthop.ca\/it-news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nexthop.ca\/it-news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/nexthop.ca\/it-news\/#organization","name":"Next Hop Solutions","url":"https:\/\/nexthop.ca\/it-news\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/nexthop.ca\/it-news\/#\/schema\/logo\/image\/","url":"https:\/\/nexthop.ca\/it-news\/wp-content\/uploads\/2019\/10\/NHS182-RGB-Logo-WEB-LG.png","contentUrl":"https:\/\/nexthop.ca\/it-news\/wp-content\/uploads\/2019\/10\/NHS182-RGB-Logo-WEB-LG.png","width":785,"height":167,"caption":"Next Hop Solutions"},"image":{"@id":"https:\/\/nexthop.ca\/it-news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NextHop-Solutions-Inc-178242158858401\/","https:\/\/x.com\/NextHopSolution","https:\/\/ca.linkedin.com\/in\/nexthopsolutions","https:\/\/www.youtube.com\/channel\/UC7smgon3p34B39CpnR6JzvQ"]},{"@type":"Person","@id":"https:\/\/nexthop.ca\/it-news\/#\/schema\/person\/4b874f1cc6154d00fdb435a6c6d27a29","name":"FirstPage Marketing","image":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/nexthop.ca\/it-news\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6cd491c7e05a170cc2202b3df18c516b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6cd491c7e05a170cc2202b3df18c516b?s=96&d=mm&r=g","caption":"FirstPage Marketing"}}]}},"_links":{"self":[{"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/posts\/686"}],"collection":[{"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/comments?post=686"}],"version-history":[{"count":0,"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/posts\/686\/revisions"}],"wp:attachment":[{"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/media?parent=686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/categories?post=686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nexthop.ca\/it-news\/wp-json\/wp\/v2\/tags?post=686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}