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Helpdesk Support

Helpdesk Support

If you have a computer problem how quickly is it resolved? How often does your computer slow you down or software not work correctly. Do you have the expertise to fix complicated computer problems? Should you be fixing computer problems?

What is the purpose of a help desk?
Ultimately a help desk is in place to serve the owner of the business and partners to make sure the staff that they pay can produce the work they are paid to do.

You have to agree that computers are important to any business, in fact they may be the most important ‘machines’ in your business especially for professional offices like, law, accounting, and engineering. Just like any machine proper maintenance and attention is important but also just like any machine it’s only a matter of time before a break down. That’s why it’s important to have the proper support team in place to maintain and fix the equipment.

Some the key features for an effective help desk are:

  • Live answer, when you call someone is available
  • Easy to understand
  • On-demand remote support to quickly review the problem and fix
  • Additional resources that can be deployed to your desk when a problem can be fixed remotely
  • Proper systems for recording trouble tickets, fixes, and knowledgebase articles

Free Download 10 Point Data Backup Checklist Download Now

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10 Point Data Backup Checklist

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